Refund and Cancellation Policy

1. Refund Due to Member’s Change of Mind

If a refund is requested due to the Member’s personal reason (i.e., change of mind), it may be granted under the following conditions:

• The content has not been used (including streaming start or unlock attempt), and

• The request is made within 7 days from the original payment date.

In this case, the Company will provide a full refund, excluding transaction fees and any incidental costs.

※ “Usage” refers to the start of streaming or any attempt to unlock the content.

2. Refund Due to Company’s Responsibility

If the content cannot be provided properly due to reasons attributable to the Company (e.g., system failure), the Company will issue a full refund of the content amount.

3. Refund Request Procedure

The Member may express their intent to request a refund through a method designated by the Company (e.g., website Help Center).
The request is deemed effective at the moment the Company receives the Member’s expression of intent.

The Company will promptly acknowledge receipt of the request to the Member.

4. Refund Timeline and Method

The Company will initiate cancellation of payment or request suspension of payment collection within three (3) business days from the date of receiving the refund request, and will issue the refund using the same payment method used for the original transaction.

However, the refund timeline may differ in the following cases:

• When verification of payment (e.g., credit card) is required: within 3 business days from the confirmation date

• When the Member explicitly requests a change of refund method

• If the refund is not permitted after a certain period as specified by the terms of the payment service provider (PG company)

※ For purchases made through in-app payment services such as Google Play or Apple App Store, refund procedures follow each store’s policy.

5. Refund Amount Calculation

The Company may deduct transaction fees and any incidental charges incurred during the payment process from the refund amount.

All refunds shall comply with the applicable regulations under the Content Industry Promotion Act and the Guidelines for the Protection of Content Users.

6. Non-refundable Items (Free Content and Promotions)

Content or points granted for free through events or promotions are not eligible for refund.

7. Non-refundable or Irrevocable Cases

Refunds and cancellations may be restricted under the following circumstances:

• More than 7 days have passed since payment, and the content is still accessible

• Content streaming has already started

• Partial refund is requested for a bundle or package

• Additional benefits (e.g., goods, event tickets) have been used

• The purchased product includes special conditions (e.g., resale or limited-transfer products), as explicitly stated

8. Refund Due to Misuse of Personal or Payment Information

Refunds are not allowed in cases of personal data or payment information misuse (i.e., unauthorized use by others).

Verification of payment details is only possible upon official request from a competent investigative authority, in accordance with applicable laws. Personal inquiries or individual claims will not be accepted as valid grounds.

9. Additional Provisions

Regulations concerning refunds and cancellations related to point usage are separately stipulated in the [Terms and Conditions of Paid Services].